In order for a business to be successful it is essential that it must have a management system capable of ensuring the business can achieve its goals and objectives. The ISO 9000 series of standards refer to Quality Management Systems however as businesses will tend to have one system, formalizing the system to focus solely on quality will have no real benefits to your business. Therefore, it will be necessary to move away from a system focusing wholly on quality, to a system that focuses on all the characteristics of your business.
The main reason your business is in existence is to highlight the requirements and expectations of your customers and other persons concerned (employees, suppliers, etc.) to accomplish an advantage over you competitors. In addition to this, another objective must be to gain, sustain and develop your businesses performance and resources.
As a means to achieve improvements within your business you should ensure that your business employs the key principles that are fundamental to ISO 9001: 2000, these are:
– Customer Focus;
– Involvement of People;
– Process Approach;
– Factual Approach;
– System Approach;
– Continual Improvements;
– Mutually Beneficial Supplier Relationships.
Following the principals highlighted above ensures that your business focuses on what your customer actually requires and not what they think they require. In order for your business to move forward successfully it is essential that you run it in a methodical and well thought out manner that is highly perceptible. To achieve success from your business you must ensure that your business adopts a business management system which will ensure that continual improvement is constantly being driven by the management system. If your business is to develop and have a business management system that will allow growth and sustainability, you will have to ensure that you build a management system that is focused on your customers. To achieve this objective your business management system must contain systems and processes that are easily understood by the individuals within your business. It is also critical that these systems can be managed easily and improvements made if they are necessary without any detrimental affect on the day to day operation of your business. The processes within your management system must be capable of being measured to ensure they are performing as required. It also means that when setting these key performance indicators, intelligent thought is given to the areas that you are measuring. It is worth remembering that individuals are likely to improve in areas in which they are being measured. Therefore it is critical that any process measuring is carried out in areas that will benefit the system and your business as a whole.